All products purchased on the company's official website and Alibaba are entitled to one-year warranty service.
1. Without affecting the secondary sale, the official 7-day return is provided (the buyer bears the freight) from the date of purchase (subject to the arrival registration time); the 7-day quality problem package is returned (the buyer bears the freight) ); 15-day quality problem package replacement (the seller bears the freight), and the products purchased in our company enjoy a one-year warranty service.
2. After receiving your product, our company will send the defective product to the company's after-sales service department maintenance center for testing.
3. After the test is reported, if it is not damaged by humans, it is the quality of the product itself. Our company will promptly refund, exchange or repair according to your requirements.
4. If the test result is no fault or a fault caused by human factors, our company will notify you in time and consult your handling opinions.
Situations that do not belong to the free warranty obligation:
Product failures or damages in the following situations, whether within the free warranty period or not, are not included in the free warranty.
1. The whole product or parts have exceeded the warranty period;
2. Failure or damage caused by incorrect installation, storage and use by product users who fail to comply with the requirements of the instructions;
3. Product failure or damage due to the use of non-components;
4. Failure or damage caused by accidental factors or human factors (handling, extrusion, bumping, scratching, impact, high temperature, improper input voltage, corrosion, etc.);
5. Failure or damage caused by natural disasters and other force majeure (such as earthquakes, fires, etc.);
6. Other failures or damages not caused by product design, technology, manufacturing, quality and other issues;